Virtual Asistant Jr.
Junior Virtual Assistant skilled in self-management, effective communication, and task optimization through technology and AI. I offer meticulous organization and a proactive approach to assist executives, teams, and administrative personnel, ensuring smooth and efficient operations.
Key Professional Skills
With over 5 years of experience as a Customer Success Specialist
Effective Communication
Expert in conveying ideas and solutions clearly and accurately, ensuring customers understand and receive quick responses. I maintain smooth communication that enhances the customer experience and efficiently resolves issues.
Self management
Capable of working with minimal supervision and efficiently meeting objectives. My organization and prioritization skills ensure tasks are completed on time in remote environments.
AI Tools, Organization, and Management
Experienced in using ChatGPT, Asana, Trello, and other tools to automate tasks and manage projects effectively, optimizing productivity and organization in remote teams.
Problem Solving
Specialist in identifying and resolving complex issues quickly and proactively. I use AI tools to optimize processes and ensure a frictionless customer experience.
About Me
I am a Junior Virtual Assistant with a passion for helping professionals and teams streamline their operations and stay organized. With a background in self-management, effective communication, and task optimization, I bring a proactive attitude to every project, ensuring that tasks are completed with precision and efficiency. My experience with technology and artificial intelligence allows me to automate repetitive processes, freeing up valuable time for more strategic work.
Whether it’s managing calendars, coordinating tasks, or assisting with administrative needs, my goal is to provide reliable support that improves productivity and keeps things running smoothly. I pride myself on being detail-oriented and adaptable, always ready to take initiative and find solutions.
Outside of work, I am constantly learning and exploring new tools and technologies that can enhance my skills and provide even greater value to the teams I support. My commitment is to help you achieve your goals by being a trusted partner in your day-to-day operations.
Experience
Customer Support Advisor | De Prati S.A. | May 2023 – Sep 2024
Managed and proactively resolved customer requirements across in-person, social media, and phone channels with a monthly satisfaction rate of 85%-90%.
Digital and Phone Customer Support Advisor | INEC | Oct 2022 – Feb 2023
Efficiently managed up to 1500 tickets, the highest in the institute, and resolved conflicts via phone support.
Retail Sales Advisor | Etafashion | Apr 2016 – Jun 2021
Provided personalized customer service throughout the entire purchase process, consistently exceeding 90% of the monthly sales budget.
Efficiently managed up to 1500 tickets, the highest in the institute, and resolved conflicts via phone support